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I think I've been hacked, what do I do?

Our first suggestion is to change your password immediately, you can do so by following the guide available here.

Our next suggestion would be to scan your computer with an anti-virus program, if you have Windows 10 your computer will have Windows Defender installed which can be used to scan the computer for any viruses or malware. Further details on Windows Defender can be found here.

You can also use Malwarebytes for both PC and Mac, Malwarebytes is a paid product but comes with a 14 day trial of their premium version which offers real-time scanning. Malwarebytes can be downloaded from here.

If your computer has been infected with a virus or malware please change your password immediately even if you changed it before doing the scan.

 

Reasons why your account may have been hacked:

  1. You use the same combination of username and passwords on other sites.
  2. You clicked on a link in an email and entered your password into a phishing site.
  3. One of the devices you have used has a virus or malware on it and should be scanned immediately.
  4. You forgot to sign-out from a publicly available computer.
  5. Your password can be guessed easily e.g. your name, your partner's name, your mother's name, your date of birth etc.

 

If you want to know what websites may have contributed to your password getting hacked you can check your email address here for a list of known hacked websites that your email address has accounts on. It is important to keep your password secure and to use different passwords for each service you use, your Vic Bar email password should be unique. You can read our guide here on how to change your password.

We also suggest using a password manager such as Dashlane. Dashlane will let you create unique passwords for different services, automatically fill username and password fields, etc.

Note that the free version only allows you to save passwords for up to 50 accounts. Full features overview available on the Dashlane website. If you want to use another password manager you can find a list here.

 

Useful resources

What Is Malware?

YouTube video explaining how passwords are cracked

Have I Been Pwned? - Check if you have an account that has been compromised in a data breach

Dashlane - Password Manager

1Password - Password Manager

LastPass - Password Manager

List of 25 most commonly used passwords

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